Shipping/Pick Up & Returns Policy + FAQs
As all our products are handmade, please allow 7 business days (excluding holidays) for your purchase to be processed and shipped. If you need something urgently, please send us a message via the Contact Us form prior to purchase.
All orders will come with a tracking number. Please expect your item to arrive between 5 - 7 business days after the ship date.
GREAT NEWS! We are now using Chit Chats Shipping which means that we can get your pieces to you faster, safer, and cheaper. We have $8 USD flat rate shipping which comes with tracking. If you purchase $75 USD+ the shipping will be FREE.
International Customers: Please send us a message via the Contact Us form prior to purchase to inquire about international shipping rates.
* In all cases, Homebody Collective we will not be held responsible for any loss, damage, cost or expense related to any delay in shipment or delivery.
LOCAL PICK UP
January 12th 2021 UPDATE:
Due to the Stay at Home Order implemented in Ontario, LOCAL PICK UP has been suspended until the order is lifted. We continue to offer shipping across Canada and USA!
If you want to save on Shipping charges, choose "PICK UP" at Checkout! Please allow 7 business days for your order to be prepared as I make everything to order. Once the order is ready I will send you an e-mail notification with pick up dates + time slots. Since 2978 Dundas St W is currently closed due to Lockdown #2 in Toronto, the pickup location will be moved to a location near Dundas St W station.
As all pieces are made to order, kindly know that there may be slight variations in colour. We will strive to replicate your choice as close as possible but as all our pieces are handmade - each piece is one of a kind. This means that pieces will have unique markings and colour patterns. Bubbles and pock marks are the nature of concrete products. This is not a flaw and does not mean that your object is broken. No refunds will be made based on slight variations from photos.
For live plants, the selection of plant is made by the maker to suit your piece. Specific plants are subject to availability and season.
If your package arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged product next to the shipping container. We will submit a claim with the courier and replace your damaged item. If you do not contact us within this time frame, you release us from any further responsibility.
DUTIES & TAXES?
Depending on where you are and how much you purchase, your order may be subject to duties and taxes. Please know that this is beyond our control - kindly check your government regulations to learn more.
SPECIAL PRICING FOR BRIDAL, CORPORATE GIFTS, BULK?
We are happy to offer special pricing for bulk orders! We LOVE working with folks to help make their special day beautiful and memorable. We understand that special events are expensive and have created a special collection for bulk orders. You can find out more about that collection here.
Beautiful takes time...so please keep this in mind when thinking of making bulk orders. Certain seasons get super busy for us, and while we would love to take everyone's order, we may not be able to if we don't have enough lead time. Please connect with us as soon as possible to ensure your order can be accepted.
Depends on what it is. We love making custom colour combinations and are always happy to chat. Please give us a shout here. Also please note that custom orders take a while to develop depending on the project...so the earlier we connect the better.
You betcha! We love working with creative and passionate stores and their owners. Please send us a line here and we will get back to you within 48 hours. Please let us know:
- Where your store is located
- Why you think we'd be a good fit
WHAT IF MY PLANT DIES?
Plants help to beautify your decor but they themselves are not decor. Plants are living things and while succulents and cacti require very minimal care, they have their own personalities and needs.
We will provide general instructions for care at the time of purchase - once the plant baby is in your hands, we trust you to take care of the rest. We do not provide any warranty for the longevity of plant life.
I LOVE MY HOMEBODY PIECE! CAN I SHARE PHOTOS?
Absolutely! We LOVE to see photos of your pieces and how they live in your spaces. Please tag us on instagram and we might just repost it for all to enjoy :)